Business
Revenge of the mortgage ghosts – MacroBusiness
Australian Bankers Association (ABA) CEO, Anna Bligh, last week announced that banks would commence “the largest ever customer contact process in the industry’s history” as it seeks to contact around 400,000 customers that have deferred repayments on around $…
Australian Bankers Association (ABA) CEO, Anna Bligh, last week announced that banks would commence “the largest ever customer contact process in the industrys history” as it seeks to contact around 400,000 customers that have deferred repayments on around $167 billion worth of mortgages.
According to The AFR, one in five deferred mortgage customers have “ghosted” their banks by refusing to answer calls, texts, letters or emails. This, in turn, suggests that around 80,000 mortgage holders could…
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