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Optus brings bot needs into IT change planning – iTnews
Tries to humanise its growing ‘virtual’ workforce.
Optus is effectively humanising the 150 software bots it now uses to automate either parts of or complete processes in 10 business units, from giving the bots names to incorporating their needs into change planning.
The telco is now in its fourth year of implementing robotic process automation, and has steadily increased its internal maturity and capability in the space.
Associate director of digital, service and automation, Ruth Santangelo, told UiPath’s recent Hyperautomation 2020 conference…
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