Business
Optus brings bot needs into IT change planning – iTnews
Tries to humanise its growing ‘virtual’ workforce.
Optus is effectively humanising the 150 software bots it now uses to automate either parts of or complete processes in 10 business units, from giving the bots names to incorporating their needs into change planning.
The telco is now in its fourth year of implementing robotic process automation, and has steadily increased its internal maturity and capability in the space.
Associate director of digital, service and automation, Ruth Santangelo, told UiPath’s recent Hyperautomation 2020 conference…
-
Noosa News22 hours agoEx-Townsville mayor Troy Thompson lied about army service, degrees, and cancer, says CCC
-
Noosa News22 hours agoSecurity concerns over Chinese-made Yutong fleet dismissed
-
Noosa News24 hours agoQueensland’s domestic violence policing and policies are being shaped by lived experience
-
General15 hours agoEnvironment Bill passes Senate as Greens cut deal with Labor